Root Cause Analysis by Matthew A. Barsalou A Step-By-Step Guide to Using the Right Tool at the Right Time
What's it about? Root Cause Analysis (2014) explains how to investigate quality problems systematically using empirical evidence and structured methods rather than intuition or blame. It introduces the theoretical foundations of root cause analysis and then shows how to apply cycles of plan–do–check–act together with a range of quality tools to identify underlying causes of failures in manufacturing and service environments. Things rarely go wrong at a convenient moment. A product fails at a customer site, a service grinds to a halt, a complaint lands on your desk, and suddenly everyone is under pressure to “fix it fast.” In the rush, it’s tempting to blame the nearest suspect, patch the symptom, and move on. The problem is that the same issue often comes back wearing a slightly different mask, and each repeat costs more money, time, and trust than the last one. Root cause analysis offers a different way of responding. Instead of asking "Who messed up?", it asks "...